Frequently Asked Questions
Shipping: Order processing time
All orders have a 3 - 7 business day (Monday - Friday) processing time. This is in addition to your selected shipping time.
Shipping: US Shipping times and Prices
Shipping time is additional to processing time.

Standard US: $4, 2 - 8 business days
Priority US: $8, 1-3 business days
Express US: $30, 1 - 2 business days
Shipping: International Shipping times and Prices
Shipping time is additional to processing time.

Standard international: $14 - $17
Priority international: $35
Express international: $70

Shipping times vary by country. International packages are currently taking 7 - 12 weeks for delivery. During transit your package may not travel for 1 - 3 weeks. This is typically due to travel time between countries or due to clearance times in customs. We have no control over how fast or slow they move. Your package may also travel through a different country other than your own. This is normal.
Shipping: Address changes
Before fully checking out it is imperative that you make sure your address is correctly entered or correct in your PayPal account. If you notice your address is incorrect on your invoice and has not yet shipped, send an email to orders@clonearmycustoms.com and we can fix it for you. If your order has already shipped, you will need to speak with your local post office to have your package forwarded to the correct address.
Shipping: Undelivered/Lost Package
If you believe your order is lost, or is showing delivered but you did not receive it, you will need to file a claim with PayPal for an undelivered package. This will start the refund process.
Shipping: Countries we ship to
We can ship to anywhere in the world unless noted in the link below

USPS - International Service Alerts
What new items are coming out? Are you making ____ figure?
We are constantly creating new items and working to restock old ones. Occasionally we will have sneak peaks of items we have in the works on our social media pages or our discord group.
When are you restocking _____?
We are constantly working to restock all out of stock items. We try to aim to have any out of stock items back in stock within 3 months of going out of stock. Depending on other projects we are working on this sometimes takes longer. Anytime we restock items we make a post on our main page and also on our social media accounts.
Do you take custom figure requests?
Unfortunately at this time we are not doing custom figures for customers. This is something we hope to do again in the future, but at this time, we just do not have the time.
Do you offer discounts and promo codes?
Typically we try to run at least one sale a month. Some months this does not workout. When we run sales they will typically last 24 hours unless otherwise stated. Sales are always posted on the main page of the website and our social media pages. During sales discounts are automatically applied to all items once added to your cart.
Do you accept Gift Cards?
Currently at this time we do not offer gift cards. We do however accept prepaid gift cards that have a PayPal®, Visa®, MasterCard®, American Express®, or Discover® logo on it.

To use the gift card during checkout:

For PayPal members, you can simply add prepaid gift cards to your wallet then start using them during checkout - just like any other credit or debit cards.
For users without a PayPal account, you can just enter the card information during checkout in the same way you would do with credit or debit cards.
Why am I getting an error during checkout?
Occasionally customers may receive an error message during checkout. If this happens, try clearing your cookies or try to place the order in your browser’s incognito mode. If that doesn't work, send an email to orders@clonearmycustoms.com and we will come up with another solution for you.
What should I do if I have a Missing / Defective Item in my order?
If you have a missing or defective item in your order send an email to orders@clonearmycustoms.com.

Please make sure to include the name, email, and transaction ID of your order so that we can better assist you. Occasionally adding a picture of the issue will also help up resolve the issue in a more timely manner.
What is your refund policy?
If you would like a refund on your order after it has been shipped, simply refuse the package at delivery and once we receive it we will issue a refund. Please be advised that you will get a refund minus any fees incurred.

If your order has not been shipped yet, we can gladly refund at no cost.